FAQ's

How long will my order take to arrive? 

We aim to dispatch orders within 1-2 working days, then courier is usually 2 to 3 days for North Island deliveries and 3 to 5 working days for South Island deliveries. For rural addresses please allow an extra 1-2 working days.

Furniture can take up to 15 working days depending on the Delivery Companies Schedule. Please bare in mind we only a small team and although we process orders as soon as we can, occasionally they can take a little longer than these time frames. 

We are unable to send to PO Boxes 

Can we return products if they're not quite right? 

We completely understand that sometimes buying online can be tricky and some things need to be seen in-situ for a decision to be made! Unfortunately we're not able to refund items unless they are faulty and no replacements are available, however we are more than happy to issue you a store credit which has no expiry so you can use it any time!

We just require you to send it back to us within 7 days of receipt of the order in the original packaging and condition and all swing tags / labels etc still attached. We will process your store credit (of the value of the product excluding shipping costs) as soon as we receive it.

Please note, we can not exchange, refund or store credit any Furniture outside of Wellington, it costs us a lot in processing, shipping & handling on these items so if you are buying Furniture online, you need to be 100% happy with your purchase. 

We haven't received a dispatch confirmation email yet? 

We aim to dispatch orders of in stock items as soon as we can - most of the time that is the same or next working day but occasionally it can take 2-3 days as we are only a small team and some weeks are busier than others. 

With our Furniture, we usually have 1 display model on the shop floor, and ship the rest direct from our offsite storage, so if you do come in to the store to purchase Furniture your order can either be shipped to you within the above time frames or collected from our offsite storage Mon-Friday. 

If you are after same day delivery, we offer this in the Wellington Region for Furniture orders placed before 12pm for a $75 charge.

Warrenty

Furniture goods are warranted to be free from defects in material and workman-ship under normal usage for a period of one year from invoice date.

Created, at its discretion will repair or replace goods and/or their parts covered by this warranty at no additional charge so long as the following criteria do not apply:

  • Normal wear and tear, including marks, dents or scratches.
  • Damage arising from incorrect use, neglect, misuse, act of God or during transportation.
  • Products that have not been maintained or cleaned as per instructions includedwith goods and/or specified on our website.

Please refer to our website for individual care instructions unique to the product or you can request a copy by contacting info@createdhomewares.co.nz

Timber is a natural material and timber goods will have individual differences across movement, colour and grain. These are considered unique to the materialand not faults. Colours and movement will occur over time.

This Warranty is void should goods show signs of fading or colour change as a result of being placed indirect sunlight.

  • Any indirect or consequential loss.
  • Repairs not conducted by Created or pre-approved by Created. Pre-approval to undertake repairs is required to maintain Warranty, any un-approved repairs will void Warranty

Warrenty Excuslions: 

Delivery :

Goods must be checked for damage upon arrival. If signed as received ingood condition then no claim for damage will be processed. Should goods be damaged you must inform the Carrier and Created immediately.

A full list of Warrenty conditions can be provided upon request by emailing info@createdhomewares.com

Are all your products available to view in store? 

Due to space limitations, unfortunately our full selection of Furniture isn't available in store, but feel free to get in touch with us if you're wanting to view a particular product and we'll see what we can do.

Pre-Orders

While we try our hardest to ensure pre-orders are sent on the day advertised, sometimes there are delays out of our control so please take the due in date as an ETA on a confirmed day of delivery. We will keep you updated via email if there are delays with your pre-orders.

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